Frequent questions

The traveler's report, also known as the “traveller registration sheet” or “traveller record”, is a form in which the identification data of guests over 16 years of age who stay in any tourist establishment in the country must be recorded. Spain. DISCHARGE

In the Balearic Islands, since July 2016, a tax called "Ecotasa" has been applied to tourists in Mallorca. It is paid according to the category of accommodation and is mandatory for those over 16 years of age. It can be included in the price or paid in cash to the owner, who will record the guest's details. If it is cash, it is specified in the reservation and the owner will confirm it during the stay.

All houses in our catalog are equipped with towels, kitchen towels and bed linen.

Utilities such as electricity and water are usually included in the rental price unless otherwise specified. For questions regarding this, please contact us by email. In addition, the estate provides toilet paper, hand soap, dishwashing liquid, bed linen, towels and kitchen towels.

At the property, the manager will give you the keys and briefly explain the main features of the house. Some homeowners have opted for a contactless delivery method, using a key box.

The quality of services in the houses may not be comparable to German standards, from the electricity supply to the quality of tap water. Although it is normal to find small deficiencies, if more serious problems arise, it is important to quickly contact the owner or management of the property to correct them without delay.

If a problem arises inside the house, always contact the local contact person. The owner must be given the opportunity to correct any defects on the premises and take necessary action.

If you cannot find the house or have any problems getting there, you must notify the administrator and contact person.

In Mallorca it is not drinkable for human consumption. We recommend purchasing water to drink.

Homestay holidays involve self-catering, including waste management so rubbish must be taken to nearby collection points or recycling points.

It is advisable to dispose of rubbish quickly, as leaving it outside the front door in plastic bags, for example, attracts insects such as ants. In addition, it is important not to leave food remains in the kitchen.