Question 1

What is the traveller report (parte de viajeros)?

Accepted Answer

The traveller report, also known as the guest registration form, is a document in which the identification details of every guest over 16 staying at any tourist establishment in Spain must be recorded.

Question 2

What is the eco-tax?

Accepted Answer

Since July 2016 the Balearic Islands apply a Sustainable Tourism Tax (Ecotasa) to visitors in Mallorca. It is charged according to the type of accommodation and is compulsory for guests over 16. It may be included in the price or paid in cash to the owner, who will register the guest's details.

Question 3

Are towels and bed linen provided?

Accepted Answer

Every home in our catalogue is fully equipped with towels, kitchen cloths and bed linen.

Question 4

Which services are included in the rental price?

Accepted Answer

Basic services such as electricity and water are usually included in the price unless stated otherwise. Each home also provides toilet paper, hand soap, dishwashing liquid, bed linen, towels and kitchen cloths.

Question 5

How is the property handed over?

Accepted Answer

At the property, the manager will give you the keys and briefly explain how the house works. Some owners have opted for a contactless handover using a key box.

Question 6

What is meant by local standards?

Accepted Answer

The quality of services in the homes may not match central European standards, from the electrical supply to tap water. Small differences are normal; if a more serious issue arises, please contact the owner or the manager promptly so it can be resolved.

Question 7

What can I do if there's a defect in the house?

Accepted Answer

If any issue arises inside the house, always contact your local point of contact. The owner should have the opportunity to fix any defect on the spot and take the necessary steps.

Question 8

What do I do if I have trouble finding the property?

Accepted Answer

If you can't find the house or have any trouble getting there, please let the manager and your contact person know.

Question 9

Is the tap water drinkable?

Accepted Answer

In Mallorca tap water is not considered drinkable. We recommend buying bottled water.

Question 10

How does waste collection work during my finca holiday?

Accepted Answer

Holidaying in a house means self-service, including managing your waste. You should take your rubbish to the nearest collection or recycling points.

Question 11

How do I keep ants out of the house?

Accepted Answer

It's best to dispose of waste quickly — leaving plastic bags outside the front door attracts insects such as ants. Also, avoid leaving food scraps in the kitchen.

Question 12

Holiday licence

Accepted Answer

You can find all the details at qrvacacional.com.

Question 13

What are SES Hospedajes and the Traveller Register?

Accepted Answer

SES Hospedajes is the official platform of the Spanish Ministry of the Interior for reporting bookings and traveller data from tourist accommodation. The Traveller Register is a legal requirement affecting holiday homes, hotels, fincas, villas and other accommodation. It involves collecting the guests' details and reporting them through the official system. The official Traveller Register application lets you send this information electronically. Tools like Checkin Vacacional make the process easier by digitising guest registration and connecting to SES Hospedajes in a simpler, more practical way.

Frequently asked questions